Not knowing how to report a defective product stops a lot of people from taking action. However, the Consumer Product Safety Commission makes it as easy as possible for those reporting defective products. Learn how to alert the CPSC about a product that injured you and in turn, let other consumers know of dangerous products.
Company Responsibility to Report Defective Products
Businesses that manufacture products are legally required to report defects to the Consumer Product Safety Commission (CPSC), the federal agency in charge of regulations of safety of consumer products. Apart from manufacturers, retailers, importers, distributors and other persons engaged in the sale of consumer products must report any defective product that has the potential to cause injury or death to others.
These companies must also report products that do not comply with federal consumer product safety rules, or standards. Companies must report to the CPSC within 24 hours of learning of the defect or risk.
How to Report a Defective Product to the CPSC
Consumer safety in the United States depends heavily on active consumers who take on the responsibility to report defects in a product that they use. As a consumer, the easiest and most responsible way for you to indicate a defective product to the CPSC is to file an online report. You can visit the CPSC Safer Products website and click on the File a Report option.
Follow the easy steps as mentioned, provide information required, and complete your report. For more information about how you can file a complaint about a defective product, call the CPSC at 800-638-2772.
Report Defective Products to the Company
Consumers are also reporting defective products to the companies that create them. Speak to your local dealer about getting in touch with the company. Companies may not know of a defective product unless informed by consumers. Therefore, consumers have a duty to immediately report any defects that they find to the company. Look for the company's website, and find out how you can contact them. Look for a toll-free number, and inform the company about the defect. The company is then under an obligation to immediately report the defect to the federal agency that oversees that particular good.
What Happens after I Report a Defective Product
You may not hear back immediately from the CPSC after reporting a defective product. However, the CPSC monitors the complaints that it receives, and all the reports of defective products that are filed on its website. If the number of complaints related to a particular product seems excessive, the agency may decide to further investigate the matter. If necessary, the agency may decide to pressure the company to announce a recall.
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